Frequently asked questions to help you buy a voucher, a gift box or an item - COMO Le Montrachet
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately by email after purchase. You can also receive a gift pouch version at your home. Take advantage of this option to offer a unique experience at COMO Le Montrachet.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, with immediate email sending for last-minute gifts. Take advantage of our offer of stay and gastronomy gift boxes at COMO Le Montrachet.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at COMO Le Montrachet.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for the gift box during your order. Email delivery is immediate, while delivery by mail or in-store pickup are also available according to your preferences, at our establishment COMO Le Montrachet.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to make your loved ones happy. Take advantage of this opportunity to offer unique experiences at COMO Le Montrachet.
How do I create a group fund and invite people?
To create a piggy bank and offer a stay or a gastronomic experience at COMO Le Montrachet, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking. Beneficiaries can book their dates directly with our establishment COMO Le Montrachet.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options available in our official store. Select the one that fits your budget to offer a unique experience at COMO Le Montrachet.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. This will allow you to manage your gift boxes for COMO Le Montrachet.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at COMO Le Montrachet.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy a unique experience at COMO Le Montrachet.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, when shopping at COMO Le Montrachet.
How do I purchase or give a gift box?
To offer a COMO Le Montrachet gift box, choose your box from our gastronomic stays or culinary experiences, add it to your cart, and personalize it with a message. You can opt for immediate email delivery or receive a gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates allow the recipient to freely choose the experience they wish to have at COMO Le Montrachet. They can opt for a lunch, a gastronomic dinner, a cooking class, or a stay, according to their preferences, at our COMO Le Montrachet establishment.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of your gift box. You can cancel a reservation made with a gift box according to the conditions specified at the time of purchase, in our establishment COMO Le Montrachet.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment COMO Le Montrachet.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through our online form for any questions regarding your gift box at COMO Le Montrachet.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment COMO Le Montrachet.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. You can access it to get information about the available options and the terms of use of your gift box at COMO Le Montrachet.
Is there a dedicated customer service for gift boxes?
Information about booking your experience with a gift box is available directly on the COMO Le Montrachet website.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer all your questions about using your gift box at COMO Le Montrachet. It contains detailed information about validity, booking, and the experiences offered, such as gastronomic lunches or stays in Burgundy.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by COMO Le Montrachet. However, in-room massages are available upon request at our establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other clients of our establishment COMO Le Montrachet, subject to reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at COMO Le Montrachet.
Is parking included in my gift box?
Parking is not included in the COMO Le Montrachet gift boxes.
Is breakfast included in my gift box?
Breakfast is included in the 'Gastronomic Stay in Burgundy' gift box at our establishment COMO Le Montrachet.
Is special attention given to the recipient of a gift box?
At COMO Le Montrachet, special attention is given to gift box recipients, with unique experiences such as private cooking classes or in-room massages, for an exceptional stay in Burgundy.
Is a welcome drink included in my gift box?
The stay packages include welcome aperitifs at COMO Le Montrachet.
Should we bring towels to the Spa?
The towels are provided by our establishment COMO Le Montrachet. This way, you can fully enjoy our facilities, including our heated outdoor pool, without having to worry about this aspect.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple gift boxes to your employees and customize them according to your wishes. Our stay, gastronomy, and gift vouchers are available for unique experiences at COMO Le Montrachet.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital version via email or in paper version to their home, depending on your preferences. The gift boxes from COMO Le Montrachet offer perfect flexibility for corporate gifts or special events.
Do you offer preferential rates for bulk purchases?
Sliding scale rates apply for bulk purchases, with a customized quote based on the volume ordered at COMO Le Montrachet.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to provide a unique experience at COMO Le Montrachet.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated with your order number. Changes are possible according to the conditions of the establishment COMO Le Montrachet.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the establishment, but you can leave a review about your stay or your meal at the Le Montrachet restaurant of COMO Le Montrachet.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at our establishment COMO Le Montrachet.
Is there a dress code for the gift box?
The dress code for the gastronomic restaurant Le Montrachet is elegant. You can enjoy classic-inspired cuisine in a warm and authentic setting within our establishment COMO Le Montrachet.
From what age can I get a treatment?
The minimum age to enjoy a treatment at COMO Le Montrachet is generally 18 years old, but exceptions can be made for in-room massages upon request. Cooking classes are accessible from the age of 16. Enjoy these moments of relaxation and indulgence at our COMO Le Montrachet establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. You can book your dates directly with the COMO Le Montrachet establishment.
How can one access the hotel from the airport?
To access the COMO Le Montrachet hotel from the airport, you can choose to take a taxi or rent a car. The establishment is located in the peaceful village of Puligny-Montrachet, just a few minutes from Beaune, making it easily accessible from the region's major airports.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible within our COMO Le Montrachet establishment.
Are pets allowed in the establishment?
COMO Le Montrachet accepts pets, subject to the establishment's conditions.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the restaurant Le Montrachet. There you will find classic-inspired cuisine, enhanced by local and seasonal products, as well as a wine list with over 1,200 references, at COMO Le Montrachet.
What are the hours of operation?
The operating hours of COMO Le Montrachet vary depending on the service. The gastronomic restaurant Le Montrachet is open for lunch and dinner, while the heated outdoor pool is accessible in the summer. For precise information, please refer to the hours posted on the COMO Le Montrachet website.
Is there parking available near the establishment?
The establishment COMO Le Montrachet does not have a private parking lot, but parking spaces are available nearby in the peaceful village of Puligny-Montrachet.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from COMO Le Montrachet can be sent immediately by email or delivered to your home as a gift pouch. You choose the delivery method at the time of purchase, with options suitable for a last-minute gift or a personalized surprise.
Is postal delivery offered?
We offer postal delivery of our gift boxes, with an option for immediate email sending for a last-minute gift. The boxes can be customized to your liking, and the lucky recipient can book their dates at COMO Le Montrachet.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences and stays at COMO Le Montrachet. For additional items, you can check the conditions of the COMO Le Montrachet establishment.
Is the gift box available in physical format?
You can receive your gift box in physical format and offer it to your loved ones for a unique experience at COMO Le Montrachet. A digital version is also available for immediate email delivery.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in elegant and neat packaging, for a pleasant and refined unboxing experience, in line with our establishment COMO Le Montrachet.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for COMO Le Montrachet. The box is sent by email immediately after purchase, allowing for quick delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is available in digital format or as a gift pouch delivered to your home, depending on your preference. Take advantage of this option to offer a unique experience at COMO Le Montrachet.
Do you deliver gift boxes internationally?
COMO Le Montrachet gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. The boxes can be sent immediately by email or as a gift pouch to your home.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by post are 2 to 3 business days. For immediate delivery by email, the sending is done as soon as your order is validated. You can also opt for a gift pouch version at your home. These options are available for the gift boxes from our establishment COMO Le Montrachet.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the COMO Le Montrachet establishment.
Is express delivery available?
Express delivery of your gift box is available in digital form via email, for immediate redemption. You can also choose a gift pouch version delivered to your home, with standard delivery times at COMO Le Montrachet.
How can I track my order?
You can track your order by logging into your account on our website. For more information, please refer to the terms and conditions of COMO Le Montrachet.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The email version is sent immediately, while the gift pouch version is sent to your home at COMO Le Montrachet.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You can also choose to send it immediately by email. All our gift boxes are available at the COMO Le Montrachet establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment COMO Le Montrachet.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your experience at the gastronomic restaurant Le Montrachet or during a stay at the hotel COMO Le Montrachet.
Can my gift box be exchanged for another service?
The exchange of your gift box is possible according to the conditions specified at the time of purchase, for a unique experience at the gastronomic restaurant Le Montrachet or a stay at the hotel COMO Le Montrachet.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment COMO Le Montrachet.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment COMO Le Montrachet.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at COMO Le Montrachet is specified at the time of booking, according to the conditions in effect at the time of purchase.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at our establishment COMO Le Montrachet.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at COMO Le Montrachet.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
COMO Le Montrachet offers special gift boxes for events like Valentine's Day, Christmas, or weddings, perfect for giving a unique experience in Burgundy. Discover our online selection to find the offer that suits the occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments in the heart of Burgundy. Our stay and gastronomy gift sets provide unique experiences, perfect for celebrating these special moments at our establishment, COMO Le Montrachet.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by COMO Le Montrachet are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and immediate email delivery or a gift pouch version at home.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment COMO Le Montrachet. You can offer unique experiences such as a gastronomic lunch or dinner, a stay with breakfast included, or even a private cooking class with chef Romain Versino.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services at COMO Le Montrachet depends on the availability and conditions of the establishment at the time of booking. The gastronomic dinner can be replaced by a private cooking class with Chef Romain Versino, or by an in-room massage.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at COMO Le Montrachet.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can make a purchase with complete confidence for your gift box at COMO Le Montrachet.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at COMO Le Montrachet. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the heart of Burgundy, with exclusive services such as a gastronomic lunch or dinner, an overnight stay with breakfast included, or even a private cooking class with our chef Romain Versino, at our establishment COMO Le Montrachet.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift sets of COMO Le Montrachet.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate email delivery or a gift pouch version at your home, depending on your choice, at our establishment COMO Le Montrachet.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at COMO Le Montrachet.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for COMO Le Montrachet gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the COMO Le Montrachet website. The reservation and usage conditions for gift boxes are specified at the time of purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift box purchases at COMO Le Montrachet.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at COMO Le Montrachet. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you immediately receive your gift box in digital format, with the option of a gift pouch version delivered to your home. Enjoy this unique experience at COMO Le Montrachet.
Can a promotional code be used?
Yes, you can use a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions of our establishment COMO Le Montrachet.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment COMO Le Montrachet.
Do you accept vacation checks?
Vacation vouchers are accepted according to the conditions of the establishment COMO Le Montrachet.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your COMO Le Montrachet gift box during your online order, which will then be included with the gift box.
Can we add options to your gift box offers?
The gift boxes from COMO Le Montrachet can be customized to your liking, with various options such as cooking classes, wine tasting experiences, or in-room massages. You can choose from our stay, gastronomy, or gift vouchers to offer a unique experience to your loved ones.
Do you offer premium packaging for gift boxes sent by mail?
For postal shipping, you can choose a premium packaging to enhance your gift box during your online order. This option is available to add a touch of elegance to your gift at our establishment COMO Le Montrachet.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The gift boxes from COMO Le Montrachet offer unique experiences, such as gastronomic stays or cooking classes, to create unforgettable memories.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment COMO Le Montrachet.
If a paper gift box is lost, can you issue a new one?
In case of loss of your COMO Le Montrachet gift box, a duplicate can be sent to you subject to availability. The COMO Le Montrachet gift box allows you to enjoy a unique experience in Burgundy, whether for lunch, a gastronomic stay, or a cooking class.
Can partially used gift boxes be refunded?
Partially used gift boxes at COMO Le Montrachet are non-refundable. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, subject to the terms of purchase. The gift boxes from COMO Le Montrachet offer flexibility to customize your gift as you wish.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to COMO Le Montrachet gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At COMO Le Montrachet, these conditions are specified at the time of order.
What should I do if the received box is damaged or contains an error?
If the gift box you received is damaged or contains an error, a photo of the box will be required to process your request according to the conditions of the establishment COMO Le Montrachet.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the general terms and conditions of COMO Le Montrachet establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. To prevent this, the beneficiary can reserve their dates at the COMO Le Montrachet establishment.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the COMO Le Montrachet establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or on the COMO Le Montrachet website. You can make a reservation directly with the establishment, which will guide you to fully enjoy your experience.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at COMO Le Montrachet depend on the general terms and conditions of the establishment. You can enjoy an exceptional interlude in a 5-star hotel in the heart of Burgundy, the ideal starting point to explore the region and the famous Route des Grands Crus.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for COMO Le Montrachet are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Please check the available dates when making your reservation at COMO Le Montrachet.
Is booking with a gift box subject to availability?
The reservation with a gift box at COMO Le Montrachet is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password at COMO Le Montrachet.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at COMO Le Montrachet.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at COMO Le Montrachet. The gourmet restaurant and hotel are open every day, but it is recommended to book in advance to fully enjoy your experience.
Can I use my gift box on holidays?
The use of your gift box at COMO Le Montrachet is possible on holidays, subject to the availability of the establishment. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the COMO Le Montrachet establishment. You will be able to choose your dates based on the available slots at the time of booking.
Can I book online with my gift voucher?
Booking with a gift box is done directly at the COMO Le Montrachet establishment, where you can choose your dates and enjoy your experience.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible depending on availability and the conditions of the COMO Le Montrachet establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions specified at the time of purchase, in our establishment COMO Le Montrachet.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, subject to the conditions of the establishment COMO Le Montrachet.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at COMO Le Montrachet. Any additional charges or options, such as in-room massages or yoga classes, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the recipient's name as indicated during purchase. It cannot be modified, but it is valid for a unique experience at COMO Le Montrachet.
Can my gift box be used all at once?
Your gift box can be used in one go. Check the terms and conditions of your gift box to confirm the reservation details at our establishment COMO Le Montrachet.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for experiences within our COMO Le Montrachet establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for experiences within our establishment COMO Le Montrachet, located in Puligny-Montrachet in Burgundy.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the COMO Le Montrachet establishment.
Can someone else use my gift box?
The gift box you have received is personalized and reserved for your exclusive use. You can enjoy your gastronomic experience or stay at our establishment COMO Le Montrachet according to the terms indicated in your box.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen at our establishment COMO Le Montrachet.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel-restaurant COMO Le Montrachet, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel COMO Le Montrachet.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at COMO Le Montrachet, log in to your account and follow the instructions on our website. The reservation conditions are specific to each COMO Le Montrachet establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you are not required to create a customer account. You can place an order as a guest, directly on our COMO Le Montrachet website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on availability and reservation conditions at our establishment COMO Le Montrachet.
What are the check-in and check-out times?
Arrival and departure times are set according to the conditions of your gift box. Enjoy your stay at COMO Le Montrachet.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a gastronomic lunch or dinner, a stay with breakfast, aperitifs, and dinner, or even a private cooking class with Chef Romain Versino, at our establishment COMO Le Montrachet.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences, such as a lunch or a gastronomic stay, while an open amount voucher gives you the freedom to pay for a service of your choice. You can thus fully enjoy your stay at COMO Le Montrachet.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information to fully enjoy your experience at COMO Le Montrachet.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning the unique code provided. Specific conditions, such as availability and dates, are specified at the time of booking at COMO Le Montrachet.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order or modify the beneficiary online. The COMO Le Montrachet gift box is designed to be flexible and easy to customize.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the specific conditions of the establishment. At COMO Le Montrachet, you can choose to send it immediately by email for a last-minute gift, or receive a gift pouch version at your home.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment COMO Le Montrachet.
What is the validity period of a gift box?
The gift boxes from COMO Le Montrachet are valid for 1 year. This period of validity allows the recipient to fully enjoy their gastronomic or stay experience in Burgundy at their own pace.
Are children allowed?
COMO Le Montrachet is a 5-star establishment located in the peaceful village of Puligny-Montrachet, in Burgundy. Although primarily focused on gastronomic and relaxation experiences for adults, children are accepted at the COMO Le Montrachet hotel-restaurant.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the establishment COMO Le Montrachet.
Is the spa access private?
Access to the spa is not private at COMO Le Montrachet. In-room massages can be arranged upon request.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, lunches or dinners at the restaurant, cooking classes, and gift certificates with a custom amount. These experiences can be enjoyed at our establishment COMO Le Montrachet.